Last Updated: April 23, 2026
BellWell Health (“BellWell,” “we,” “us,” or “our”) respects your privacy and values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or engage our healthcare navigation, advocacy, and care coordination services.
Information We Collect
Information You Provide Voluntarily
We may collect information you choose to provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Information shared through contact forms, scheduling forms, emails, or consultations
- Information regarding your healthcare needs or the needs of a loved one
Sensitive or Health-Related Information
If you choose to share health-related or personal information with us, we use that information only as reasonably necessary to evaluate, prepare for, coordinate, or deliver requested services.
Automatically Collected Information
We may collect limited technical and usage information through cookies or analytics tools, including:
- IP address
- Browser type
- Device type
- Pages visited
- Referral source
- Approximate geographic location
- General website activity
How We Use Information
We may use collected information to:
- Respond to inquiries
- Schedule consultations or discovery calls
- Provide healthcare navigation, advocacy, and care coordination support
- Coordinate communications you authorize
- Improve website functionality and user experience
- Send requested updates or service-related communications
- Maintain records and comply with legal obligations
How We Share Information
We do not sell personal information.
We may share information only:
- With service providers who help operate our business, specifically: website hosting and infrastructure; email delivery (such as our transactional email service); website analytics (such as Google Analytics); consent management and cookie compliance tools; and secure document or file transfer services used during client engagements
- With healthcare providers, insurers, facilities, caregivers, or other parties when authorized by you
- When required by law, subpoena, court order, or legal process
- When reasonably necessary to protect safety, rights, or prevent fraud
Confidentiality and Security
BellWell uses reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, but we take privacy seriously and handle information with care and discretion.
HIPAA Notice
BellWell Health generally provides non-clinical healthcare navigation and advocacy services and is typically not acting as a HIPAA covered entity or business associate in connection with direct-to-consumer services unless expressly agreed in writing.
Even where HIPAA may not apply, we strive to handle health-related information responsibly and respectfully.
Cookies and Analytics
We may use cookies or similar technologies for analytics, functionality, and performance. You may adjust browser settings to refuse or manage cookies.
Data Retention
We retain information only as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and comply with applicable law. General retention windows include:
- Inquiry and consultation form submissions from prospective clients who do not engage our services: up to 24 months
- Active client engagement records: for the duration of the engagement and up to 7 years after engagement ends, consistent with professional and insurance-related recordkeeping standards
- Website analytics data: governed by the analytics provider and generally retained for no more than 14 months in an identifiable form
- Email correspondence: retained according to business-records retention practices, typically up to 7 years
Specific retention may be shorter or longer depending on the nature of the information and applicable legal or professional obligations. You may request deletion of your information at any time, subject to limited exceptions described in Your Rights below.
Your Rights
Depending on your location, you may have rights regarding your personal information, including rights to request access, correction, deletion, or limitation of certain uses. To exercise any of these rights, please contact us at privacy@bellwellhealth.com. We will not discriminate or retaliate against you for exercising any of these rights.
California Resident Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know: request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it
- Right to delete: request deletion of personal information we have collected from you, subject to certain exceptions
- Right to correct: request correction of inaccurate personal information we maintain about you
- Right to opt out of sale or sharing: we do not sell personal information and do not share personal information for cross-context behavioral advertising
- Right to limit use of sensitive personal information: request that we limit our use and disclosure of sensitive personal information (including health-related information) to purposes permitted under the CPRA
- Right to non-discrimination: we will not deny services, charge different prices, or provide a different level of service because you exercised your privacy rights
To submit a request, email privacy@bellwellhealth.com. We may need to verify your identity before fulfilling certain requests. You may also designate an authorized agent to make a request on your behalf, subject to verification.
Third-Party Links and Services
Our website may contain links to or integrations with third-party services such as booking, payment, analytics, or social media platforms. Those services are governed by their own terms and privacy practices.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact
Questions regarding this Privacy Policy may be directed to: